work and travel

CareMed contact

personal service

Under our FAQ section you will find some general information on CareMed insurance coverage. Your concerns are important to us. Do you have individual questions concerning our insurance policies or the CareMed application process? Or do you need personal assistance? We are looking forward to talking to you. The CareMed team is happy to assist via phone or e-mail.

In order to answer your questions efficiently, please provide some information by using our contact form. This information will help us to provide details on applicable travel insurance straight away.

Note regarding Coronavirus

CareMed insurance plans cover medically necessary treatments in case of acute illnesses. Viral illnesses, such as the coronavirus are included, of course. Therefore, treatment costs due to an infection with coronavirus will be covered. The information also applies in case of a declared pandemic. Of course, you are obliged to keep the risk as low as possible in order not to jeopardize your insurance cover. Further information and FAQs are summarized here.
In case you need assistance, please contact CareMed Assist as indicate on your insurance confirmation. You will also find contact data on our Assistance Website.

Note for new applications
Insurance coverage shall be taken out prior to departure from home country and for the entire stay abroad. We may exceptionally provide insurance coverage even though someone is already abroad. Please note that pre-existing conditions are excluded from coverage and there is a waiting period of 31 days for illnesses if there is no proof of active insurance coverage. In case your previous insurance ends due to the current situation, the insurer needs to individually verify later if your proof of insurance can be accepted to waive the waiting period.

Praise & criticism

Do you have suggestions of improvement or feedback concerning our online application? We are pleased to take up your ideas. You may easily submit your feedback online. The CareMed team thanks you for your support!

Insured through CareMed?

Changes to insurance: If you would like to change your insurance period (e.g. cancelation, renewal) you will find further information in your login area. Here you may also process your requests.

Behavior in case of a claim/emergency: Your login area includes all information concerning your CareMed insurance plan. Terms & conditions, contact data of claims office, claim form and more are available here. Simply log in online.

Create CareMed login: You have not created a login yet? Please write us an e-mail with your full name and date of birth and we will help you to do it.

International Sales Office
CareMed GmbH International Travel Insurance
Budapester Str. 4
53111 Bonn

Phone: +49 228-55 54 90-0
Fax: +49 228-55 54 90-75

Direct contacts
Ms Anna Houben
Ms Katrin Schwering

Monday to Friday from 9.00 am to 5.30 pm (CET)


If you are an insured and you have a question regarding a claim, please contact our claims office or CareMed Assist, our 24-hour emergency assistance. Phone numbers can be found in the policy wording and on your insurance confirmation.

Kindly note that insurance applications sent to CareMed out of office hours will be honored the date applications were received in our office. These applications will be processed the next business day.

Holidays 2024

1. January New Year
8. February Carnival
29 March to 1. April Easter Holidays
01. May Labor Day
9. May Ascension Day
20. May Whit Monday
30. May Corpus Christi
03. October German Unity Day
01. November Allhallows
24. to 26. December Christmas Holidays

International organizations and agents in Educational Travel as well as language schools and universities belong to our corporate clients. They trust CareMed taking care of their participants.
For almost 30 years, CareMed works closely with partners worldwide as an insurance expert for Educational Travel offering customized solutions. Would you like to join the CareMed network and profit from our long-standing expertise? We are looking forward to your message over the phone or in written:


CareMed was launched in 1989 by a travel organization with many years’ experience in the field of international youth exchange.

All CareMed employees are insurance professionals and have collected valuable experience during cultural exchange abroad.

Well informed any time

We regularly attend international conferences and symposiums and work closely with our clients to be well informed about needs and trends in the travel industry and youth exchange, thus, enabling us to anticipate new solutions.

CareMed insurance policies are constantly adapted to new programs, changing visa requirements, instructions imposed on schools/universities as well we demands by parents and host families. Proposals and modification request are welcome any time. With pleasure, we will review realization and send our feedback.


CareMed policies are adapted to the field of Educational Travel. Especially young travelers are in need of comprehensive coverage abroad at an affordable price. We emphasize on transparent, fair and sustainable long-term solutions. Travel health insurance may be taken out as an individual component, for example, or be included in comprehensive insurance coverage (together with accident insurance, travel assistance, luggage and third party liability insurance).
Our clients' needs are paramount. Enrollment may be done via our website on short notice, insurance documents are available environmentally friendly online. Consequently, we save time and avoid sending it by post.


CareMed is a member of WYSE Travel Confederation, WYSE Work Abroad and IAPA. This way we are "in the know" when it comes to trends and developments in the exchange industry (e.g. study abroad, Au Pair programs, language schools, High School, Work & Travel).

World Youth Student & Educational Travel Confederation (WYSETC)
Worldwide leading network of youth and student travel agencies. WYSE Travel confederation supports agencies and travel operators in international exchange, studies abroad and work & travel to meet and discuss common issues.

WYSE Work Abroad Association
Worldwide forum, association of agencies working in aspects of internships abroad, volunteer and work & travel. This is an association for specialists and companies offering the above programs.

International Au Pair Association (IAPA)
Leading global trade association for organizations active in all aspects of au pair and cultural exchange programs. All members of the IAPA community must meet firm business and ethical standards and in turn, agree to abide by IAPA's code of conduct (competence, fair dealing, high integrity).

Some CareMed employees are also a member of EAIE (European Association for International Education).